Wondering what a Chatbot its? It is essentially a software powered by machine learning and AI, which can make human-like conversations. For example chatbots on messaging apps like Skype, Skype for Business, Slack, Google Teams, etc. or virtual assistants like Alexa, to converse with end-users, via natural language.
This blog will tell you why your business should consider in integrating a Chatbot into your ERP system.
Make Smarter & Better Decisions
In today's work conditions what sets a business apart from the rest, is the ability to make smarter and faster decisions. By implementing chatbots, you will be able to give decision-makers the power to access ERP and business data, without having to switch across multiple screens and dashboards. Data they require can be made available to them incredibly easily, by only having to ask natural-language questions to the ERP bot. Leveraging the power of a bot will mean the drastic simplification of data consumption for decision-makers.
Additionally, if the data is too complex to be sent or shared on a chat window, bots can even be designed to provide links to the relevant ERP screen. Bots improve decision making across the board, including marketing, sales and finance departments. Bots can also provide information in a format of your choice of consumption – whether that is plain text or rich media formats, including but not limited to graphs, pie-charts and others.
Efficient Access to Your ERP Data
Mobile ERP client apps provide remote workforces, typically salespeople and warehouse managers, who are at client sites or freight depots, on-demand insights into resource planning. However, because the screen sizes are so small, it can be rather challenging to access data.
While on the ‘field’, they will not have the time to navigate through endless reports. They require data and insights in as little time as possible. Integrating a chatbot interface enables your ERP users to access your ERP data through a single field.
Chatbots address this time and location challenges for businesses, by generating quick answers via natural language questions.
By introducing chatbots to ERP, you can receive personalized alerts, and act on the alert from a device of your choosing – whether that is a computer or mobile device. These alerts enable users to immediately spring into action and request for more information or potential solutions on addressing the alert.
Automated Data Inputs
Every organization shells out a lot of money on data inputs. Not just money, hours of the workforce has been spent on inputting the data manually. This also results in data redundancy and entering incorrect data. By implementing bots into this area, you can significantly reduce the time and save money.
Enriched User Experience
Bots offer a nearly human-like representation of the ERP system by being available on-demand, 24/7, at the tip of the user’s fingers, and across multiple devices. They also act as a single platform for accessing ERP data, updating data, generating reports and receiving personalized alerts. All of these factors work in tandem to improve end-user experience tremendously, which subsequently results in increased adoption rates. In addition to the ERP, chatbots have various applications across other business systems as well, including but not limited to, LOB, Business Intelligence, CRM and so on.